Terms of Service - Hey Marlow

1. Acceptance of Terms

By accessing or using Hey Marlow ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Hey Marlow provides an invite-only platform for production and management of entertainment projects, original music, media and live entertainment. Create production schedules, brief projects, invite and evaluate participating creators and vendors and manage contracts, sessions, approvals, rights, and delivery in one place, assisted by an AI assistant. The Service includes tools for running that entire production lifecycle from first ideas and briefs to final delivery.

3. AI-Generated Content

Hey Marlow uses artificial intelligence to analyze your data, generate reports, create summaries, and provide recommendations. You acknowledge and agree that:

AI-generated outputs may contain errors, inaccuracies, or incomplete information. AI systems can and do make mistakes, including producing content that appears plausible but is factually incorrect.
You are solely responsible for reviewing, verifying, and validating any AI-generated content before relying on it for business decisions, financial reporting, communications, or any other purpose.
Hey Marlow does not guarantee the accuracy, completeness, or reliability of any AI-generated output. All AI-generated content is provided on an "as-is" basis without warranties of any kind.
Hey Marlow shall not be liable for any damages, losses, or consequences arising from your reliance on AI-generated content, including but not limited to financial losses, incorrect business decisions, or errors in reports or communications produced by the Service.
AI models are provided by third-party providers and may change over time. We do not control the underlying models and cannot guarantee consistent behavior across updates.

4. Account Registration

To use our Service, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly notify us of any unauthorized use of your account
Be at least 18 years old or have legal authority to enter into this agreement

You are responsible for all activities that occur under your account.

5. Acceptable Use

You agree not to:

Use the Service for any illegal or unauthorized purpose
Violate any laws, regulations, or third-party rights
Transmit malicious code, viruses, or harmful data
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service or servers
Use the Service to send spam or unsolicited communications
Resell or redistribute the Service without authorization

6. Your Data & Uploaded Content

You retain ownership of all data and content you submit to the Service — including audio (demos, stems, masters, instrumentals, a cappellas), lyrics, briefs, reference tracks, documents, and metadata ("User Content"). Uploading does not transfer ownership.

The limited license you grant us.

You grant Hey Marlow a limited, non-exclusive, royalty-free license to host, store, back up, transmit, display, and process your User Content solely to operate and provide the Service — for example storing your uploads, delivering a creator’s pitch or deliverable to the commissioner who invited them (and their authorized reviewers on that project), generating artifacts you request, and maintaining backups. This license ends when you delete the content or your account, other than routine backups and copies already delivered to a party you sent them to. We do not sell your work, sub-license it to third parties, embed it in third-party products, use it to train models for unrelated purposes, or require you to waive your moral rights. Any transfer or license of rights in a specific work (e.g. a work-for-hire assignment or a sync license) happens only under the separate agreement between the commissioner and the creator, not under these Terms.

Your responsibilities for uploads.

You represent and warrant that, for all User Content you upload:

You own it, or have all rights, licenses, and consents needed to upload it and to let us use it as described above;
It contains no uncleared samples, loops, interpolations, or other third-party material you do not have the right to use;
Any additional writers, producers, musicians, or vocalists have agreed to the applicable terms, and any demo singer or performer has given the necessary consent (and signed any required NDA);
Songwriting splits, credits, and Performing Rights Organization (PRO) affiliation you provide are accurate, and may be used for song registration and affect royalties; and
Your content does not infringe any third-party right, is not unlawful or defamatory, and contains no malicious code.

Confidentiality.

Briefs are confidential to the commissioner (and their client); an invited creator may use a brief only to prepare their own pitch and must not share or redistribute it. Pitches and submissions are confidential to the submitting creator and the commissioner they were sent to — competing creators never see each other’s work, and commissioners must not redistribute a creator’s pitch outside the people evaluating that project. These obligations survive termination, and any stricter project NDA controls.

We respond to valid infringement notices, remove infringing content in appropriate cases, provide a counter-notice process, and terminate repeat infringers. We handle your data in accordance with our Privacy Policy.

7. Third-Party Integrations

The Service relies on third-party providers to deliver its features — for example authentication, payment processing, file storage, and email delivery. Your use of any such third-party service is subject to that provider’s terms and policies. We are not responsible for third-party services or their handling of your data.

8. Payment and Billing

Paid features are billed in accordance with the pricing plan you select. You agree to pay all fees associated with your account. Fees are non-refundable except as required by law or as explicitly stated in our refund policy.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice when possible.

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Hey Marlow and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEY MARLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT, INACCURACIES IN AI OUTPUTS, OR DECISIONS MADE BASED ON INFORMATION PROVIDED BY THE SERVICE.

12. Indemnification

You agree to indemnify and hold harmless Hey Marlow and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time by contacting us.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@heymarlow.ai