Privacy Policy

1. Introduction

Hey Marlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Email address, name, company name, and password when you create an account
• Payment Information: Billing details processed securely through Stripe
• Usage Data: Information about how you use our services, including API calls and tool configurations
• Communications: Information you provide when contacting us for support

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send transactional emails (account verification, password resets, service notifications)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate our platform (AWS, Stripe, analytics providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability

To exercise these rights, please contact us at hello@heymarlow.ai.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics services to understand how our services are used. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@heymarlow.ai